Live chat
For quick answers, this is the most effective; you can ask common questions even without logging in.
- Describe the issue in two lines
- Screenshots help understanding quickly
- If you have questions about bKash or Nagad, write separately
This score is based on 21,061 reviews
Occasionally load increases, but response stays fast
Support channels are open most of the time
So the communication flow is well organized
If you can't sign in to your account, or messages get stuck, first see this section; often you can get a clear answer within 2 minutes in live chat.
In urgent issues, open live chat first, then email if you need to provide screenshots
Team is available from 9am to 11pm; during busy times responses may be a bit delayed
The same support line works for Dhaka, Chattogram, and Khulna users
For quick answers, this is the most effective; you can ask common questions even without logging in.
For complex issues, email is better since the whole message can be sent at once
General rules, app, and login questions are here
The team doesn't answer all questions at once; first identify the problem, then choose the right channel
Just type once in live chat; repeating the same question may delay answers
Keep the subject line short; including issue type, time, and phone model helps the team understand faster
Mention Rocket, bKash, and Nagad separately as local payment names
You can reach live chat and email support quickly; in emergencies, open chat first
In light load, answers arrive in 2 to 10 minutes; for complex issues, it may take a little longer
Login, app, and account verification questions first; these save the most time
No, the same channel works; Dhaka users typically use live chat more.
Write the name you used; the team can quickly match it.